So we had a dedicated box with these guys and it kept having high pings at random times normally in the afternoon. I couldnt even RDP onto the box to try and resolve it.
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We raised a few tickets to get it rebooted etc but the problem persisted. I did notice when i looked at the box at the start they had not done a clean install to the point i found a hidden Minecraft server running and could also clearly see the previous owners name which breaks data protection within the UK. Even after i told them this they didnt offer to clean it up. I checked the event viewer logs and there was error after error dating back over a year nearly.
We raised a ticket on the 4th of feb to try and get a final resolution and after 20 days of trying to get simple work done everything really just broke down. It only got worse from here. I am not even friends with him on it…. The invoice was due by the time they went to do the work 20 days later!! They didnt do the work until 8pm even after me telling them not to take us down during obvious gaming peak hours.
They are now refusing to return the deposit because i did a screencast showing the ticket, poor service and abuse from Matthew the owner. They are even disputing it in PayPal! I would avoid them like the plague if i was you… Stole money, gave poor service and then abused me for standing up to them. Another note to add which was rather amusing, he will probably remove it but on youtube clip 2 he claimed not to be the owner even though his own website says he is and everything is registered in his name lol.
They are just a bunch of young lads with no real experience of how to run a server, hence the sometimes somewhat garbled responses they give, I dropped them straight away. Most of the time things go well with them and you will get a great service for a great price but be prepared to wait if things go wrong.
They also have a U.
The Good: I was a Dayz Oigins server customer not any more. The server itself was top notch, no doubt about it. The pricing was comparable to other GSP on the market. The not so good: Support is the worst I have ever seen in this industry. The people there are polite, but incompetent. I do not believe or will ever believe these guys setup their business as they have a very difficult time performing the most simplest task. Ticket responses were mediocre at best. Tickets would also go unattended and then be closed after some time.
I have nothing more to say…if you will host at this Provider after seeing this Reviews, then nobody can help you!
Get a better one and save your time and Money. For now i wait up to 24 hrs for an admin, that he puts my mod straight in the way…but nothing. I have read all these comments on here and cant understand why there is some negative reviews. I rent dedicated servers from GTX Gaming and i have got to say i am very impressed.
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The quality of the server is great. The quality of the customer support is excellent. Orders are instant. Tickets are answered super quick and the guys are so friendly. Maybe other people have just had a 1 off bad experience. Very good support, low prices, all is frindly, and If u need help with something they will help you with the problem till the priblem is fixed! I had a few problems due to lack of experience handling gameservers, and the support instantly started fixing it.
Just great! I would definitely advice people to use this site at any time. Great Company!! Their response is almost immediate and they are so kind. Having had money problems, I requested a discount for my Bundle and they were as kind enough to give me it. As well as this I was offered a free thirty two slot TeamSpeak server as a thank you for purchasing the Server Bundle.
All in all, a very good server provider. I have rented a server for a few months at an other hostingcompany a few years ago. They would never help out any of my problems. Had 3 quite large COD4 servers with another GSP which we are losing players from due to lag issues which the provider has not been able to rectify.
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I approached GTX via their support on the website and requested a straight replacement for our existing servers. I received a seriously competitive quote via email within 20 minutes and had the servers set up the following morning within minutes of settling the 1st invoice. I have since added another server which was also set up within minutes and find that support and communication with Matt to be exceptional.
Having read the negative reviews on this site, I find it hard to believe that they are about the same Company. Good Job, Matt and the Team. I was hosting my own servers on a dedicated server I was renting.
Which also turned out to be much cheaper than what I was expecting, I was also able to have it customized to my spec. Matt has also kindly helped move my Teamspeak 3 server over and get the game panel set up and running perfectly.
Something that I did struggle doing my self on my old server. The team at GTX Gaming go above and beyond in support and have the technical knowledge to back this up. Tags for this Thread dedicated servers , fr , france , gsp , uk , uk dedicated servers. Connect With Us. Log in with your username and password.
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